Privacy Policy

Last updated: September 2026

Urban Roam Co respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Urban Roam Co (ABN 71 838 001 191) ("Urban Roam Co", "we", "us" or "our") collects, holds, uses and discloses personal information when you visit urbanroamco.com, purchase from us, create an account, subscribe to our communications, contact us or otherwise interact with our website, products and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer our products and Services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy and data protection laws.

Personal Information We Collect

"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with Urban Roam Co, we may collect:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.

• Order and transaction information, including products purchased, order history, returns, refunds, discounts and transaction details.

• Payment information necessary to process your purchase. Payment information may be collected and processed by Shopify and our payment providers rather than being stored directly by Urban Roam Co.

• Account information, including account details, preferences and settings where applicable.

• Communications, including information you provide when contacting customer service, submitting forms, entering promotions or communicating with us.

• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

• Device and technical information, including your IP address, browser, device information and other online identifiers.

• Website usage information, including how you interact with our website, pages and products you view, searches, items added to your cart and other browsing activity.

• Reviews and user-generated content you choose to submit through our website or associated services.

We only collect personal information that is reasonably necessary for our business activities or otherwise permitted by law.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, subscribe to marketing, complete a form or contact us.

• Automatically when you visit or interact with our website through cookies, pixels and similar technologies.

• From Shopify and other service providers that assist us in operating our business.

• From payment processors, shipping and fulfilment providers.

• From marketing, analytics and advertising platforms.

• From social media platforms when you interact with us through those services.

• From other third parties where permitted by law.

How We Use Personal Information

We may collect, hold and use personal information to:

• Process and fulfil orders.

• Process payments, refunds and returns.

• Deliver products and provide shipping updates.

• Create and manage customer accounts.

• Provide customer service and respond to enquiries.

• Communicate with you about your purchases.

• Detect and prevent fraud, misuse and security threats.

• Maintain and improve our website and Services.

• Understand how customers use our website.

• Personalise your shopping experience and product recommendations.

• Manage reviews, promotions and other customer interactions.

• Conduct analytics and measure website and marketing performance.

• Send marketing and promotional communications where permitted by law.

• Display and measure advertising.

• Maintain appropriate business and transaction records.

• Comply with our legal and regulatory obligations.

• Establish, exercise or defend legal claims.

We may also use information for other purposes where you have provided consent or where permitted or required by law.

Marketing Communications

If you choose to subscribe to Urban Roam Co marketing communications, we may send you information about products, offers, promotions, travel content and other updates we think may interest you.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Where we send electronic marketing communications to Australian customers, we aim to comply with applicable requirements, including the Spam Act 2003 (Cth).

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service communications, such as order confirmations, shipping notifications or information relating to your account.

Cookies, Analytics & Advertising

Urban Roam Co and our service providers may use cookies, pixels and similar technologies to operate our website, remember preferences, understand website usage, measure performance, prevent fraud and provide or measure advertising.

These technologies may collect information including your IP address, browser type, device information, website interactions, pages viewed and products you have shown an interest in.

Depending on your location and applicable law, you may be provided with choices regarding certain cookies or the use of your information for personalised or targeted advertising.

Where available, you can manage applicable privacy choices through the privacy controls provided on our website.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate Urban Roam Co, including to:

• Shopify, which hosts and supports our ecommerce store.

• Payment processors and financial service providers.

• Shipping, logistics and fulfilment providers.

• IT, website hosting, cloud storage and security providers.

• Customer service providers.

• Email and SMS marketing providers.

• Advertising and marketing platforms.

• Analytics and website performance providers.

• Professional advisers such as accountants, lawyers and insurers.

• Government agencies, regulators or law enforcement where required or authorised by law.

We may also disclose information in connection with a business transaction, such as a sale, restructuring, merger or transfer of all or part of our business.

We do not disclose personal information to third parties simply for them to independently market unrelated products or services to you unless you have consented or the disclosure is otherwise permitted by law.

Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information when you access or use our store in order to provide its ecommerce services and related functionality.

Information you provide through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside Australia.

Shopify may also process information relating to your interactions with our store and other Shopify merchants to provide certain enhanced services and features.

For more information about Shopify's processing of personal information and the privacy rights available through Shopify, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Overseas Disclosure & Processing

Some of the service providers we use operate or store information outside Australia.

As a result, personal information may be disclosed to or processed by service providers located overseas, including through Shopify, payment providers, cloud infrastructure, marketing platforms, analytics services and other technology providers.

The countries in which information is processed may vary depending on the providers and services we use.

Where required by applicable law, we take reasonable steps in relation to overseas disclosures and the protection of personal information.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We use reputable ecommerce, payment and technology providers and implement reasonable administrative and technical safeguards appropriate to our business.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your Urban Roam Co account.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and provide customer service.

• Maintain customer accounts.

• Meet taxation, accounting and other legal requirements.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements and policies.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

Accessing & Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact us at:

hello@urbanroamco.com

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit us to refuse access to certain information. If this occurs, we will generally explain the reason where required by law.

Your Privacy Rights

Depending on where you live, you may have additional rights concerning your personal information.

These may include rights to:

• Access personal information.

• Correct inaccurate information.

• Request deletion of certain information.

• Restrict or object to certain processing.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on consent.

• Opt out of certain targeted advertising or sharing practices.

These rights are subject to applicable laws and may not apply in every circumstance.

You may contact us at hello@urbanroamco.com to exercise rights available to you.

Targeted Advertising & Data-Sharing Choices

Depending on your location, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising.

Where available, you can exercise these choices using the data-sharing opt-out/privacy controls available through our website.

Where required by applicable law and supported by our website, recognised browser-based privacy preference signals may also be processed.

European Economic Area & United Kingdom

If you are located in the European Economic Area (EEA) or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

These may include rights to access, correction, deletion, portability, restriction of processing, objection to certain processing and withdrawal of consent.

Where required, personal information transferred outside the EEA or United Kingdom will be handled using an applicable transfer mechanism or other lawful basis.

Children's Privacy

Our Services are intended for adults and are not directed to children.

We do not knowingly collect personal information directly from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorisation, please contact hello@urbanroamco.com so that we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

Urban Roam Co does not control the privacy practices of independent third parties. If you follow a link to another website or service, we recommend reviewing its privacy policy before providing personal information.

Privacy Complaints

If you have a question or complaint about how Urban Roam Co has handled your personal information, please contact us first so we can investigate.

Email: hello@urbanroamco.com
Postal Address: PO Box 30, Mitchell ACT 2911, Australia

Please provide sufficient information for us to understand and investigate your concern.

We will endeavour to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to your complaint, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Customers outside Australia may also have the right to contact the relevant privacy or data protection regulator in their jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, legal obligations or privacy practices.

When we update this policy, we will publish the revised version on our website and update the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or would like to make a privacy complaint, please contact:

Urban Roam Co
ABN: 71 838 001 191
Email: hello@urbanroamco.com
Postal Address: PO Box 30, Mitchell ACT 2911, Australia
Website: urbanroamco.com